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In Flanders Fields: the story of Toilet McCrae, his poem and the poppy

General terms and conditions

Table of Contents:

Article 1 - Definitions
Article 2 - Identity show signs the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - Prestige agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case distinctive withdrawal
Article 8 - Exclusion of say publicly right of withdrawal
Article 9 - Prestige price
Article 10 - Compliance and Warranty
Article 11 - Delivery and execution
Article 12 - Continuing performance: duration, termination sit extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions
Articele 17 - Intellectual property + copyright

Article 1 - Definitions

In these terms and strings, the following terms shall have leadership following meanings:

Grace period: The period innards everted which the consumer can make flexible of his right of withdrawal;
Consumer: rectitude natural person who is not scrupulous in the exercise of a job or business and who enters be selected for a distance contract with the entrepreneur;
Day: calendar day;
Extended duration transaction: a outlying agreement related to a series spectacle products and/or services, of which loftiness obligation to supply and/or purchase commission spread over a period of time;
Durable data carrier: every means that enables the consumer or entrepreneur to lay away information that is addressed to him personally, in a way that allows for future consultation and unaltered copying of the stored information.
Right of withdrawal: the possibility for the consumer closely waive the distance contract within glory cooling-off period;
Entrepreneur: the natural or acceptable person who offers products and/or advice to consumers from a distance;
Distance contract: an agreement whereby sole use psychoanalysis made of one or more techniques for distance communication within the agony of a system organised by nobleness entrepreneur for the distance sale chide products and/or services, up to obscure including the moment that the approve is concluded;
Technique for distance communication: way that can be used for terminal an agreement, without the consumer sports ground entrepreneur being together in the equal room at the same time.

Article 2 - Identity of the Entrepreneur

Name fail entrepreneur: AGB Musea Ieper
Acting under greatness name(s): In Flanders Fields Museum
Establishment & visiting address: Grote Markt 34, 8900 Ieper
Telephone number: 0032 57 23 92 20
Opening hours: Monday to Sunday outlandish 10:00 to 17:00
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VAT identification number: Carve 0759.387.858

Article 3 - Applicability

These general provisos and conditions apply to every persist made by the entrepreneur and contact every distance contract that is complete between the entrepreneur and the consumer.
Before the remote agreement is concluded, honourableness text of these general conditions prerogative be made available to the customer. If this is not reasonably feasible, then before concluding the distance mercantilism agreement, it shall be stated wind the general terms and conditions gaze at be inspected at the entrepreneur's language and that they will be portend to the consumer free of duty as soon as possible, at rendering consumer's request.
If the distance contract not bad concluded electronically, then, contrary to dignity previous paragraph, and before the better contract is concluded, the text a few these general terms and conditions volition declaration be made available to the purchaser in electronic form in such on the rocks way that the consumer can handily store them on a durable file carrier. If this is not pretty possible, before the agreement at dialect trig distance is concluded, it shall eke out an existence indicated where the general conditions sprig be consulted electronically and that they will be sent to the customer free of charge, at his inquire, either electronically or in some bay way.
In the event that specific creation or service conditions apply in particularly to these general terms and get along, the second and third paragraphs manipulate by analogy and, in the backing of conflicting general terms and get along, the consumer can always invoke interpretation applicable provision that is most efficacious to him/her.

Article 4 - The offer

If an offer has a limited lifetime of validity or is made inquiry to conditions, this shall be overtly stated in the offer.
The offer contains a complete and accurate description loom the products and/or services offered. Justness description is sufficiently detailed to agree to the consumer to properly assess birth offer. If the entrepreneur uses counterparts, these are a true reflection lecture the products and / or assignment offered. Obvious mistakes or obvious errors in the offer are not protection on the entrepreneur.
All images, specifications meticulous data in the offer are mood and can not lead to amends or dissolution of the agreement.
Images shambles products are a true representation pressure the products on offer. The Troop cannot guarantee that the colours shown will exactly match the actual banner of the products.
Each offer contains specified information that it is clear encircling the consumer what rights and catches are attached to accepting the put on the market. This concerns in particular:

The price counting taxes;
the possible costs of shipment;
the channel in which the agreement will note down brought about and which actions entrap required for this;
whether or not position right of withdrawal is applicable;
the schematic of payment, delivery and implementation endowment the agreement;
the period for accepting greatness offer, or the period within which the entrepreneur guarantees the price;
the slim down of the tariff for distance connection if the costs of using blue blood the gentry technique for distance communication are adjusted on a basis other than greatness regular basic tariff for the effectuation of communication used;
whether the agreement evaluation archived after its conclusion and, provided so, in what way it package be consulted by the consumer;
the handling in which the consumer, before final the contract, can check the list provided by him in the case of the contract and, if needed, correct them;
any other languages besides Land in which the contract can print concluded;
the codes of conduct to which the trader is subject and distinction way in which the consumer get close consult these codes of conduct electronically; and
the minimum duration of the procedure contract in the event of classic extended transaction.

Article 5 - The agreement

The agreement comes into being, subject register that which is stipulated in ratification 4, at the moment at which the consumer accepts the offer roost the conditions thereby stipulated have anachronistic fulfilled.
If the consumer has accepted prestige offer electronically, the entrepreneur will at a rate of knots confirm receipt of electronic acceptance mislay the offer. As long as honourableness receipt of this acceptance has whine been confirmed by the entrepreneur, significance consumer may dissolve the agreement.
If influence agreement is created electronically, the bourgeois will take appropriate technical and organisational measures to protect the electronic difficulty of data and he will guarantee a secure web environment. If decency consumer is able to pay electronically, the entrepreneur shall observe appropriate keeping measures.
The entrepreneur may - within authorized limits - acquaint himself with primacy ability of the consumer to fit his payment obligations, as well thanks to with all those facts and act which are important for a reliable conclusion of the distance contract. Conj admitting, on the basis of this subject, the entrepreneur has good reason wail to enter into the agreement, significant is entitled to refuse an arrangement or request while giving reasons, defect to attach special conditions to leadership implementation.
The entrepreneur will, together with description product or service, send the customer the following information, in writing retreat in such a way that rectitude consumer can store it in disallow accessible way on a durable document carrier:

the visiting address of the Entrepreneur's business establishment where the Consumer could lodge complaints;
the conditions on which extract the way in which the Buyer may exercise the right of abjuration, or a clear statement regarding character exclusion of the right of withdrawal;
the information on guarantees and existing after-sales service;
the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided nobility consumer with these data before dignity implementation of the agreement;
the requirements dilemma cancelling the agreement if the match has a duration of more best one year or is indefinite.

In carrycase of a long-term transaction, the providing in the previous paragraph only applies to the first delivery.
Every agreement psychiatry entered into under the suspensive obligations of sufficient availability of the earnings concerned.

Article 6 - Right of withdrawal

In case of delivery of products:

When secure products, the consumer has the feasibility of dissolving the contract, without arrangement reasons, during a period of 14 days. This cooling off period commences on the day after receipt exhaust the product by the consumer correspond to a previously designated by the purchaser and the entrepreneur announced representative.
During authority cooling-off period the consumer will point out the product and packaging with bell. He will only unpack or renounce the product to the extent justifiable to judge whether he wishes entertain keep the product. If he exercises his right of withdrawal, he desire return the product with all relevant fitments and - if reasonably possible - in the original condition and publicity to the entrepreneur, according to blue blood the gentry entrepreneur provided reasonable and clear instructions.
If the consumer wishes to make urge of his right of withdrawal, unquestionable is obliged to inform the bourgeois of this within 14 days aft receiving the product. After the customer has made known that he will-power to make use of his stick of withdrawal, the customer must go back the product within 14 days. Distinction consumer must prove that the unrestrained goods have been returned on disgust, for example by means of clean up proof of posting.
If, at the squashy of the periods specified in sections 2 and 3, the customer has not indicated that he wishes make contact with exercise his right of withdrawal achieve has not returned the product attack the entrepreneur, the purchase is spiffy tidy up fact.

In case of delivery of services:

When services are supplied, the consumer has the possibility of dissolving the tie in without giving reasons during at least possible fourteen days, starting on the give to of entering into the agreement.
To found use of his right of recall, the consumer will focus on greatness reasonable and clear instructions provided spawn the entrepreneur in the offer impressive / or at the latest procure delivery.

Article 7 - Costs in situation of withdrawal

If the consumer makes gloomy of his right of withdrawal, perform will be responsible for the expenses of return shipment at the most.
If the consumer has paid an highest, the entrepreneur will refund this turn as soon as possible, but inept later than 30 days after nobleness return or withdrawal. Reimbursement will catch place via the same payment work against that was used by the user, unless the consumer explicitly agrees stumble upon a different payment method.
If the consequence is damaged due to careless use convention by the consumer, the consumer task liable for any reduction in reward of the product.

Article 8 - Elimination of the right of withdrawal

The enterpriser can exclude the consumer from integrity right of withdrawal as far whereas provided for in paragraph 2 sports ground 3. The exclusion of the understandable of withdrawal is only valid take as read the entrepreneur has clearly stated that in the offer, at least sight good time before concluding the agreement.
Exclusion of the right of withdrawal high opinion only possible for products

that have archaic created by the entrepreneur in conformity with the specifications of the consumer;
that are clearly of a personal nature
that cannot be returned due to their nature
that spoil or age quickly;
whose be miles away depends on fluctuations in the monetary market on which the entrepreneur has no influence;
for single newspapers and magazines
for audio- and video-recordings and computer code of which the consumer has pure the seal.

Exclusion of the right time off withdrawal is only possible for services

concerning accommodation, transport, restaurant business or prevention activities to be performed on splendid certain date or during a recognize period
of which the delivery has going on with the express consent of representation consumer before the period for counterpart has expired;
relating to betting and lotteries.

Article 9 - The price

During the believability period mentioned in the offer, authority prices of the products and/or navy offered will not be increased, neglect for price changes as a elucidation of changes in VAT rates.
Contrary do good to the previous paragraph, the entrepreneur hawthorn offer products or services whose prices are subject to fluctuations in illustriousness financial market that are beyond excellence entrepreneur's control, at variable prices. High-mindedness offer shall state this link consider fluctuations and the fact that wacky prices mentioned are recommended prices.
Price increases within 3 months after the end result of the agreement are only permissible if they are the result counterfeit statutory regulations or provisions.
Price increases dismiss 3 months after the conclusion deal in the agreement are only allowed hypothesize the entrepreneur has stipulated it and:

they are the result of statutory maxim or stipulations; or
the consumer is endorsed to terminate the contract on probity day on which the price inclusion takes effect.

The prices mentioned in character offer of products or services briefing subject to the applicable VAT regulations.
All prices are subject to misprints final typesetting errors. No liability will examine accepted for the consequences of misprints and typesetting errors. In the not pass of printing and typesetting errors, say publicly entrepreneur is not obliged to brochure the product according to the inaccurate price.

Article 10 - Compliance and Warranty

The entrepreneur guarantees that the products cope with / or services meet the corporate, the specifications stated in the implication, the reasonable requirements of reliability most recent / or usability and on leadership date of the conclusion of excellence agreement existing legal provisions and Album or government regulations. If agreed, rectitude entrepreneur also guarantees that the invention is suitable for other than stupendous use.
A guarantee provided by the businessperson, manufacturer or importer does not dissimulate the legal rights and claims deviate the consumer, based on the accord, can assert against the entrepreneur.
Any defects or wrongly delivered products should affront reported to the entrepreneur in script within 4 weeks after delivery. Influence products must be returned in goodness original packaging and in new condition.

Article 11 - Delivery and implementation

The businessperson will take the greatest possible warning when receiving and implementing orders contempt products and in assessing applications let in the provision of services.
The place objection delivery is the address that significance consumer has made known to prestige company.
Subject to what is stated go to see article 4 of these general position and conditions, the company shall carry out accepted orders with convenient speed nevertheless at least within 30 days unless a longer delivery period has bent agreed. If the delivery has anachronistic delayed, or if an order cannot be filled or can be adequate only partially, the Consumer shall the makings informed about this within 30 age after the order was placed. Close in that case, the consumer has representation right to dissolve the agreement painless of charge and the right nurture possible compensation.
In case of dissolution encompass accordance with the previous paragraph, glory entrepreneur shall return the amount compensable by the consumer as soon since possible, but at the latest arranged 30 days after dissolution.
If delivery accord an ordered product turns out prevent be impossible, the entrepreneur shall set up an effort to provide a replacing article. The fact that a replacing article is being delivered will hair communicated in a clear and understandable manner, at the latest upon appearance. The right of withdrawal cannot pull up excluded with replacement articles. The outlay of any return shipment shall engrave borne by the entrepreneur.
The risk trip damage and/or loss of products rests with the entrepreneur up to honourableness moment of delivery to the customer or a previously designated and notified to the entrepreneur representative, unless ad if not expressly agreed.

Article 12 - Continuing transactions: duration, termination and extension

Termination

The consumer focus on terminate an agreement entered into continually, which extends to the regular happening of products (including electricity) or rite at any time, subject to integrity agreed termination rules and a recognize of up to one month.
The purchaser may contract for a definite duration and that extends to the typical delivery of products (including electricity) deprave services, at any time at say publicly end of the fixed term incriminate the applicable termination rules and trig notice not exceeding one month.
The purchaser can terminate the agreements referred reach in the previous paragraphs

terminate them pretend all times and not be well-resourced to termination at a specific always or during a specific period;
at nadir terminate them in the same comport yourself as they were concluded by him;
always terminate them with the same date of notice as the entrepreneur has stipulated for himself.

Extension

An agreement that has been entered into for a on the dot period of time and that extends to the regular supply of commodities (including electricity) or services, may cry be tacitly extended or renewed awaken a definite period of time.
Notwithstanding primacy preceding paragraph, a fixed-term contract wander has been concluded for the accepted supply of daily or weekly newspapers or magazines may be tacitly unripe for a maximum period of pair months, if the consumer has primacy right to terminate this renewed agreement before the end of the replacement period, with a period of communication that does not exceed one month.
A fixed-term contract that has been by for the regular supply of by-products or services may only be by definition prolonged for an indefinite period comatose time if the consumer has tiny all times the right to put an end to, with a period of notice prowl does not exceed one month forward a period that does not occasion three months if the contract anticipation to regularly supply daily or hebdomadally newspapers or magazines, but less best once a month.
An agreement with splendid limited term for the regular meager, by way of introduction, of common or weekly newspapers and magazines (trial or introductory subscription) shall not aptitude tacitly continued and shall end necessarily at the end of the proof or introductory period.

Duration

If a contract lasts more than one year, after ambush year the consumer may at set time terminate with a notice be in the region of up to one month, unless ethics reasonableness and fairness resisting the stopping before the end of the normal term.

Article 13 - Payment

As far likewise no other date has been transnational, sums payable by the consumer essential be paid within 7 days make sure of the start of the reflection console as referred to in article 6 paragraph 1. In case of include agreement for the provision of a-okay service, this period shall start associate the consumer has received the verification of the agreement.
The consumer has loftiness duty to inform the entrepreneur promptly of any inaccuracies in payment minutiae provided or mentioned.
In case of default on the part of the purchaser, and subject to legal restrictions, influence entrepreneur is entitled to charge probity consumer for any reasonable costs grateful known to the consumer in advance.

Article 14 - Complaints procedure

The entrepreneur shall have a sufficiently publicised complaints approach and shall handle the complaint acquit yourself accordance with this complaints procedure.
Complaints message the implementation of the agreement mould be submitted to the entrepreneur privileged 7 days, fully and clearly averred, after the consumer has found glory defects.
Complaints submitted to the entrepreneur shall be answered within a period near 14 days, calculated from the saturate of receipt. If a complaint desires a foreseeably longer processing time, character entrepreneur shall respond within 14 era with a notice of receipt weather an indication of when the client can expect a more detailed answer.
If the complaint cannot be solved condensation mutual consultation, a dispute arises consider it is subject to the dispute outpost procedure.
In case of complaints, a purchaser should first turn to the enterpriser. It is also possible to mid complaints via the European ODR square (http://ec.europa.eu/odr).
A complaint shall not suspend goodness Entrepreneur's obligations, unless the Entrepreneur indicates otherwise in writing.
If the entrepreneur finds a complaint justified, he will, package his discretion, either replace or put the delivered products free of charge.

Article 15 - Disputes

Only Belgian law applies to agreements between the entrepreneur charge the consumer to which these popular terms and conditions apply.

Article 16 - Additional or different provisions

Additional provisions showing provisions that deviate from these public terms and conditions, may not pull up to the detriment of the customer and should be recorded in poetry or in such a way defer the consumer can be stored fashionable an accessible manner on a lasting data carrier.

Article 17: Intellectual Property + Copyright

All Intellectual Property rights related compare with (advertising) statements of inflandersfields.be rest to the In Flanders Fields Museum.
The message available on inflandersfields.be can only befall used, copied, distributed in adapted concealing outfit for information purposes, and only rearguard obtaining the written and explicit say-so of the In Flanders Fields Museum.
The Customer and (other) users of goodness web shop acknowledge these rights service guarantee that they will refrain carry too far any infringement on these rights, as well as the making of copies of greatness web shop other than technical copies required for the use of high-mindedness web shop. (loading and display).